You consent for us to collect, hold, use and disclose your details and personal information to companies where required for design, install and necessary functions within the context of a hot water system. This is along with your rights under the Privacy Act.
You understand and agree that under this agreement you assign all STC’s associated with the System and its operation to us. This is then provided to you as a line-item discount on this contract. The quantity and estimated value of the STC's is outlined in the quotation table. All the details around STC's pricing and selling are found in our Astra Solar Pty Ltd STC Handling Guide. This will be provided with this document.
You agree that we may change the prices under this agreement in certain circumstances, this would be in the event of changes outside of our control or factors we were not made aware of. In the event extra unforeseen charges arise after this contract is signed, the customer will be entitled to a full refund. Any changes made to the system design will first be signed off with the customer in an amended contract, outlining changes made to the original contract.
If the system design does not adequately match the original design set out at the point of contract the customer is entitled to a full refund.
If the system is not installed within the estimated delivery time frame, other than for conditions outside of our reasonable control, you will be entitled to a full refund.
If the site-specific design and performance estimate is provided after the end of the cooling-off period or is rejected by the customer a full refund can be claimed.
You understand and accept that we will provide you with the Maintenance Documents providing details of the understood maintenance schedule in your owner’s guide. This will be presented to you via email. It can also be obtained in a paper copy when requested.
The proposed product warranty is 3 years unless otherwise specified. On some products this is greater. Model numbers for the products described are found in the quotation table and all warranty details can be found on our website.
Inclusive of the above, we, Astra Solar, here by offer a warranty on the operation and performance of the whole workmanship and products) for a period of Years from the date of successful.
Our warranty exists over and above your rights as a consumer under Australian Consumer Law.
This proposal for the hot water system shall remain valid for acceptance for a period of 30 days from the date of issue.
As a customer, you shall have a 1 O business days of cooling off period, starting from the date of acceptance of our and Installation Agreement, during which you may cancel the Agreement without paying any fees.
Older Meter boards and switch boards may not meet current safety standards, and it may be necessary to upgrade the switch board. The upgrade fees will be charged to the customer.
Prices exclude the cost of the smart meter installation unless otherwise noted.
Extra charges will apply to relocate any equipment already installed.
Earthing of light fillings, or any extra work ordered by electrical authorities not relating to the hot water system will be the customer's responsibility. Astra Solar is not responsible for the correction, modification or repair of any pre-existing non-complaint electrical works.
Any changes to the standard system configuration due to technological advancements or availability will first be signed off by the customer. Any changes to the configuration will also mean an updated site-specific estimate is provided.
Astra Solar Pty Ltd will have no responsibility or liability for any economic loss or for any loss resulting from any cause whatsoever arising out of or related to the goods, including but not limited to, any defects in the goods, or from the use or installation of the goods.
Astra Solar Pty Ltd will be under no liability to the customer or any third party in any circumstances for any indirect, special or consequential loss or damage, including but not limited to loss of revenue, loss of production, loss of product, loss of contract or loss of profit, however arising and whether in an action in contract, tort, in equity, under statute, or any other basis.
The customer may cancel the agreement during the cooling-off period by giving notice to Astra Solar Ply Ltd in person, by phone, post or email.
Additional rights to cancel agreement will be in accordance with Australian Consumer Law.
Astra Solar Pty Ltd shall not provide any goods or services or accept payments under the agreement during the cooling off period.
Warranty and/or services calls will only be carried out during normal working hours and only by Astra Solar Pty Ltd representatives and not via customer's choice of repairer. Astra Solar Pty Ltd will not accept any back charges for any work carried out by its representatives.
Information provided regarding all but not limited to Government Schemes and programs like REC’s, STC’s, etc. is believed to be correct at the time of publication, but these tend to change from time to time. Astra Solar Pty Ltd is not liable for any losses to the customer, caused by any changes to the government assistance schemes or any third parties.
We adhere to the rules and regulations set out by the Clean Energy Council; these regulations are found in the Clean Energy Council Retailer Code of Conduct. A copy of this can be supplied on request.
The financial arrangement with Humm is not regulated by the National Consumer Credit Protection Act 2009 (Cth) ("the NCCP Act"). As a result:
If you have a complaint about the arrangement, you may not have access to the services of an external dispute resolution scheme that has been approved by ASIC. This means that you may have to go to court to resolve a dispute with the provider. If you have trouble paying the periodic payments required under the arrangement.
You may not have the right to ask the provider for a hardship variation to help you get through your financial difficulty.
The provider may act against you for non-payment without giving you an opportunity to remedy the default.